Returns and Exchanges

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Free International delivery with S$150 spend | Get 15% Off Your First Order
Free International delivery with S$150 spend | Get 15% Off Your First Order

CUSTOMER SERVICE

** Your returned item must be sent via a registered delivery method. We can not be held responsible for unregistered return items that get lost in the mail.

DOMESTIC RETURNS & EXCHANGES

30 days free returns and exchanges for customers in Singapore. You must apply for the return / exchange within 7 days of receiving your item(s).

Email [email protected] stating your name, number and the reason for your return or exchange. Upon approval we will then arrange a return pick up for you via private courier.

We will credit your original form of payment within 7 days after your returned / exchanged item has been received back to us. To make an exchange simply purchase the new item you wish to exchange for via our checkout. 

INTERNATIONAL RETURNS & EXCHANGES

30 days returns and exchange worldwide. You must apply for the return / exchange within 7 days of receiving your item(s).

Email returnsandex[email protected] stating your name, phone number and the reason for your return or exchange. Upon approval we will then email you the returns address. 

Exchanges are free for wrong ring sizes. Simply email us a photo of your returns receipt.

We will credit your original form of payment within 7 days after your returned / exchanged item has been received back to us. To make an exchange simply purchase the new item you wish to exchange for via our checkout. Your refund will be credited back in SGD Dollars at the current exchange rate.

RETURN POLICY

We accept returns and exchanges providing the following conditions are met:

1. Jewelry must be returned / exchanged within 30 days of the order delivery date. You must apply for the return / exchange within 7 days of receving your item(s).

2. Jewelry must not have been worn or damaged due to your poor handling. All our jewellery is quality checked and packaged safely before dispatch.

3. Jewelry must be returned in it's original packaging (mail box, jewellery box, cards, tags, jewellery pouch and any other packaging). Please keep all packaging just in case you wish to make a return. 

4. For health and safety reasons we are unable to offer return or exchange on all earrings. This policy is for the safety of all our customers.

** To prevent the hassle of having to return or exchange items please read the product descriptions of all jewelry carefully before making your purchase. This will ensure your expectations of the item(s) are realistic when you finally get to see them in hand. We include as much descriptive information as possible to give you a low-risk shopping experience.

**All the jewelry on Annielka is hand made. Buying hand made jewelry means that you will sometimes find slight imperfections by human process. At Annielka we believe this is what makes the jewelry absolutely perfect! It proves the true craftsmanship of each unique piece. When buying jewelry with semi-precious stones, pearls or gems you will find variations in the colors and patterns. Semi-precious stones, pearls and gems are mother nature's jewels and so each can never be the same. Your piece wlil be truly individual.